Thai World Spa mobile app terms and regulations
Section 1. General provisions
These Terms and Regulations set out the rules for using the "Thai World Spa" mobile app (the "App") and the rules for the provision of electronic services by:
Thai World Spa Kannika Grzelka
Sole proprietorship
Roztocka 5/4, 04-189 Warsaw, Poland
Tax ID (NIP): 5242847866
e-mail: recepcja@thaiworld.pl
phone: 881 401 301
hereinafter referred to as the "Service Provider".
The App is intended for Thai World Spa customers and is used in particular for:
- user registration and sign-in,
- creating and managing a user account,
- displaying visit history, vouchers, passes, the loyalty program and the referral program,
- handling in-app notifications and, in the future, push notifications,
- providing contact and organizational information related to Thai World Spa.
These Terms are provided free of charge in a manner that allows them to be obtained, reproduced and stored.
Use of the App is generally free of charge. The User bears only the costs of data transmission or other costs arising from agreements concluded with a telecommunications operator or internet provider.
Google Play and App Store operators are not parties to the agreement for the provision of electronic services under these Terms.
Section 2. Definitions
The following terms used in these Terms mean:
- App - the Thai World Spa mobile application made available for mobile devices.
- User - a natural person using the App.
- Account - an individual User account created in the App.
- Electronic Services - services provided electronically by the Service Provider through the App.
- Consumer - a natural person using the App as a consumer within the meaning of applicable law.
- Privacy Policy - a separate document setting out the rules for the processing of personal data in connection with the use of the App.
Section 3. Technical requirements
In order to use the App, the following are required:
- a mobile device with Android or iOS supported by the device manufacturer or compliant with the requirements published for the App in the store,
- internet access,
- an active e-mail address,
- for selected features, an active Google account if the User wants to use Google sign-in.
For the proper functioning of some App features, it may be necessary to enable specific system permissions, for example for notifications.
The Service Provider reserves the right that using the App on a device that does not meet the technical requirements may result in limitations in its operation.
Section 4. Types and scope of Electronic Services
Through the App, the Service Provider provides in particular the following Electronic Services:
- creating an Account,
- sign-in using an e-mail address and password,
- Google sign-in,
- maintaining the user session,
- verification of the e-mail address,
- password reset,
- editing Account data,
- displaying customer history, including visits, vouchers, passes, the loyalty program and the referral program,
- displaying notifications and messages related to the Account or the App,
- enabling a transition to telephone contact with the salon.
The Service Provider may develop the App and add new features, provided that this does not infringe the acquired rights of Users.
These Terms govern the use of the App as an electronic service. Detailed rules concerning promotional programs, including the referral program and the loyalty program, may be set out in separate terms and conditions.
Section 5. Account, registration, conclusion and termination of the agreement
Creating an Account requires:
- providing the required data,
- accepting these Terms,
- reading the Privacy Policy,
- making the required declarations and, in the case of optional consents, voluntarily granting or refusing them.
The User may sign in:
- using an e-mail address and password, or
- using Google sign-in, within the scope made available by Google and accepted by the User.
The agreement for the provision of Electronic Services is concluded:
- for an Account created by e-mail - at the moment the Account is successfully created,
- for Google sign-in - at the moment the Account is successfully created or linked and the App starts being used.
The User may terminate the agreement for the provision of Electronic Services at any time by:
- deleting the Account from within the App, or
- submitting a request for Account deletion to the Service Provider.
The Service Provider may terminate the agreement for the provision of Electronic Services with 7 days' notice if the User breaches these Terms or uses the App in a manner contrary to law.
In the event of a serious breach of law, App security or the rights of other persons, the Service Provider may block the Account or access to selected features with immediate effect.
Section 6. Rules for using the App
The User is obliged to:
- provide true, current and complete data,
- use the App in accordance with its intended purpose, these Terms and the law,
- keep sign-in credentials confidential,
- not share the Account with third parties,
- refrain from taking actions that could disrupt the operation of the App or compromise its security.
In particular, the following are prohibited:
- using the App for unlawful activities,
- attempting to gain unauthorized access to data, systems or Accounts of other users,
- bypassing security mechanisms,
- creating multiple Accounts in order to circumvent the rules of promotions, the referral program or other mechanisms provided by the Service Provider.
A User who does not have full legal capacity uses the App in accordance with the rules resulting from applicable law.
Section 7. Referral program, loyalty program and other additional features
The App may provide features related to the referral program, loyalty program, vouchers, passes and other customer benefits.
Detailed rules for the accrual, use, loss or expiry of rights resulting from these programs or benefits are set out in separate terms and conditions or in the conditions of a given offer.
Benefits granted under promotional programs, unless separate terms state otherwise, are not redeemable for cash and may be used only in accordance with the rules specified by the Service Provider.
The data presented in the App regarding visit history, vouchers, passes, the loyalty program and the referral program are for information purposes and result from the data recorded in the Service Provider's systems.
Section 8. Complaints
Complaints regarding the operation of the App or Electronic Services may be submitted:
- by e-mail to: recepcja@thaiworld.pl, or
- in writing to: Roztocka 5/4, 04-189 Warsaw, Poland.
A complaint should include at least:
- data enabling identification of the User,
- a description of the problem,
- where possible, the date of its occurrence and information helpful for reproducing it.
The Service Provider will consider the complaint without undue delay, no later than within 14 days from the date of its receipt.
The response to the complaint will be provided to the User's e-mail address or in another agreed manner.
Section 9. Personal data and security
The rules for processing Users' personal data are set out in the Privacy Policy.
The Service Provider applies appropriate technical and organizational measures aimed at protecting data and ensuring the security of the App, in particular with regard to sign-in, sessions, Account access and communication with the backend API.
The Service Provider may use technical mechanisms for storing sessions, sign-in tokens, technical settings and other data necessary for the operation of the App.
Removing the App from the device is not equivalent to deleting the Account or the data stored on the Service Provider's side.
Section 10. Account deletion
The User may delete the Account from within the App using the following path:
Home screen -> user menu -> Profile -> "Delete account" section -> "Delete account" button
Before the final deletion of the Account, the App requires additional confirmations:
- "Yes, delete account",
- "I understand and I am deleting the account".
Deleting the Account means in particular:
- marking the Account as deleted,
- recording the deletion date,
- loss of the ability to sign in,
- the possibility of invalidating active sessions and access tokens.
After the Account is deleted, the data does not have to be physically deleted immediately. The Account is subject to a soft delete procedure.
Data related to the deleted Account may be stored for a period of 12 months and then deleted or anonymized, subject to data that must be stored longer under the law, for security, accountability, protection against abuse, the establishment, exercise or defense of claims, in accordance with the Privacy Policy.
Section 11. Liability
The Service Provider exercises due diligence to ensure that the App functions properly and is available to Users.
The Service Provider has the right to temporarily limit the availability of the App in connection with technical work, maintenance, updates or fault removal.
The Service Provider shall not be liable for:
- technical problems resulting from the User's device, operating system, internet connection or services of third-party providers,
- the consequences of the User providing false or outdated data,
- the consequences of the User sharing sign-in credentials with third parties,
- the unavailability of Google, App Store, Google Play or telecommunications operator services, if this remains beyond the Service Provider's control.
No provision of these Terms excludes or limits the rights of a Consumer arising from mandatory provisions of law.
Section 12. Amendments and final provisions
The Service Provider may amend these Terms for important reasons, in particular in the event of:
- changes in law,
- changes in App functionality,
- changes in technical requirements,
- the need to improve security or remove errors,
- the need to clarify the provisions of these Terms.
A User holding an Account will be informed of an amendment to the Terms in the App, by e-mail or in another appropriate manner no later than 14 days before the amendments enter into force, unless an earlier amendment is required by law or necessary for security reasons.
An amendment to the Terms does not prejudice the rights acquired by the User before the date the amendment enters into force.
In matters not regulated by these Terms, Polish law shall apply.
These Terms enter into force on April 13, 2026.